(Newswire.net — August 2, 2019) –Technology is already transforming the hospitality and tourism industry.More so, it’s changing how customers interact with brands as they leverage self-service and cool hotel deals remotely.
It goes without saying that the sector is among the ones that adopt the latest trends at a fast rate. This has brought about innovation and personalization.
Here are the top tech trends that are revolutionizing the hospitality industry in 2019. Most of them have been around for some time and will still remain relevant for many years.
Artificial Intelligence (AI)
Several hotels have integrated AI into their daily operations in different ways. It plays a crucial role in data analytics and can help hotels offer customized services via automation. Some hotels rely on robots to manage room service, front desks, and luggage.
Blockchain Technology
Blockchain is recognized as a valid digital asset and accepted in most part of the world. Chances are you’ve heard about this technology unless you’ve been living under the rocks. It’s transparent, secured and can help facilitate a seamless exchange.
It’s not surprising that different stakeholders are investing heavily in Blockchain. This will reduce the problems associated with fraudulent transactions in some hotels.
Blockchain can come in handy for managing customer loyalty programs and supply chain management. Hotels can convert loyalty points into digital currency.
Recognition Technology
The importance of this technology can’t be underscored in the hospitality and tourism industry. It offers many benefits for customers and hotel owners. Guests can use voice, fingerprint or facial to gain access into their rooms.
It’s only a matter of time before biometrics will be widely embraced for authenticating payments.
Internet of Things (IoT)
A significant percentage of tourists use smart technology in their homes. Customers are open to a wide variety of options to personalize their rooms via smartphone, tablet and connected devices.
Smart devices can learn the preferences of each guest from the past interactions to provide a customized experience.