(Newswire.net — April 1, 2018) — Outsourcing order fulfilment to a reliable company is one the best ways for you to free your company up to focus on product development with full confidence that your products will get to customers on time and in perfect condition.
When you’ve begun to work with an order fulfilment company though, there are a few issues that could come up and become serious if you don’t handle them well and on time. Here are few of them to watch out for, as well as how to tackle them.
1. Miscommunication
So, imagine you’re running a promo and have sent it out via your social media platforms, but you haven’t communicated it with the company or they didn’t get to implement it on time. Your customers are going to be really offended when they open your package and don’t find what they expect in it. You’d lose their trust and have to deal with a social media storm of criticism. Prevent this by only partnering with a company that has solid customer service. That way, you’ll be certain that remaining in constant contact will not be an issue, and you’ll be able to share info very conveniently.
2. Taxation and Charges
Depending on the kind of business you’re running and the locations of you and the customer, there might be tax payable on the products you’re sending out. This is even more important if you intend to ship internationally. Understanding what laws are applicable and how they’ll be affected by the outsourcing arrangement is crucial to ensure that you’re not breaking any laws. Be sure to discuss this extensively with the order fulfilment company to be certain you’re on the same page regarding taxes, shipping fees and any order costs that you’ll need to cover.
3. Special Packaging
Special packaging is a great way to stand out from your competitors in the market since it’ll help your products leave a lasting impact when it gets into the customers’ hands. The only issue is that it usually involves a more complicated process than standard packaging. While that’d be an issue if you were handling fulfilment by yourself, it might be a bigger problem for a fulfilment company that’s not flexible enough. The solution to this is simple: Make sure you work with a company that’s capable of providing customized services of the type that you require.
4. Seasonal Trends
If you sell clothes, you will likely get a lot more orders during the holiday season. It’s important that your fulfilment process does not falter or customers will get the impression that you failed them at the most important time. Surges can also happen when you ramp up your marketing. The first way to prevent this is to select a company that has enough capacity to handle surges but the second important step is to let them know in advance when you’re expecting a surge. That way, they’ll anticipate it and can prepare to handle the increased quantity of orders they’ll need to process seamlessly.