(Newswire.net — March, 7, 2013) Portland, OR – JJ Calibrations recently tallied the results from their customer service survey in January 2013 and received a grade 91% in overall satisfaction.
Quality Manager Eric Johansen shared his thoughts on why meeting customer satisfaction is important to their success. “Our customers rely on the calibration services we provide to ensure that their manufacturing and testing processes are traceable and internationally recognized. Also this survey allows them to communicate with JJ Calibrations about their current and future calibration needs.”
Johansen added, “We send out surveys every 6 months to assess ourselves. Our customers let us know how we are doing – good or bad – and we appreciate all the feedback. It only makes us better.”
The survey also included other important metrics as follows;
Overall Service 91%
Technical Services 92%
Response to Complaints 90%
Continue to Use 96%
Likely to Recommend 93%
Johansen continued, “We are extremely pleased that 93% of our customers are likely to recommend us! We would like it to be 100% but understand that we just simply can’t please everyone.”
About JJ Calibrations, Inc.
JJ Calibrations is a worldwide leader in the calibration, repair and certification of Test, Measurement and Control Instruments. JJ Calibrations quality systems meet or exceed the requirements ISO/IEC 17025:2005. The scope of the quality system encompasses all operations that affect the quality of our 17025 calibration service; equipment, personnel, calibration procedures and reporting.
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JJ Calibrations, Inc.
7007 SE Lake Road
Portland, OR 97267
Media Contact: Jan Johansen
Phone: 503-786-3005 xt 514
Email: janj@jjcalibrations.com
Web Site: http://www.jjcalibrations.com