New Chauffeur Booking Software is a Lifeline for the Chauffeur Business

(Newswire.net — May 21, 2013) Winchester, Hampshire — Dever Software Ltd, a Hampshire, United Kingdom based company has developed Dispatch, a chauffeur booking software that has become increasingly relevant as chauffeur and private hire companies face the challenges of maintaining a premium service for their customers, while facing low-cost offerings from large operators.

There has been a good deal of chat on chauffeur and private hire forums recently about the ‘significant investment’ (purchase?) by NASDAQ quoted Carlyle Group of Addison Lee, a long-established player and well-known brand in the transportation and private hire services in London and the South East of England.

The main area of concern seems to be that Addison Lee will in a position to cut prices to a level where smaller chauffeur businesses may not be able to operate and still offer the quality of service expected by their customers. Many of these smaller companies have been built on the back of professional, personal service delivery to both individuals and account clients, where an almost intimate knowledge of the client’s requirements has been the key factor in the relationship between client and chauffeur. If customers start to purchase chauffeur services on price alone, the elite nature of the service will disappear, and with it a tranche of respectable and reliable small businesses.

On the U.K. Chauffeur Operators Network Group on LinkedIn, Michael White, a chauffeur, paints a more positive picture, “The only way to save ourselves is to compete on service and continue to serve our clients in the way we always have. AL (Addison Lee) cannot compete with a true service industry as ours…They (customers) will find that AL may cut costs in the short time but as all these companies do, prices creep up, service declines and as long as we keep our heads we will still beat them”

It is with this optimistic approach in mind that Dever Software have developed Dispatch – a chauffeur booking software that records every last detail of every booking and recalls them at the touch of a button. From preferred cars and drivers, to regular destinations and routes, from instant quotations to prompt billing, Dispatch keeps everything under control, for the driver, the operator, and the satisfied repeat customer.

Dispatch is Windows based, easy to learn and use, and suitable for small and large operations. The system is scalable and designed to grow with your business.

Mark Tait, Director of Development at Dever Software says ‘We have been very aware of the Carlyle Group purchase of Addison Lee, and our clients are telling us that they are looking carefully at how they can respond to this and other significant changes in the chauffeur booking industry. To this end we have been enhancing Dispatch to ensure that chauffeur and private hire companies can maintain and improve the premium service that their customers have become accustomed to, whilst keeping on top of workload and business operating costs.

For more information about Dispatch chauffeur booking software, contact Alan Hayter at Dever Software