(Newswire.net — November 15, 2013) McAlester, Oklahoma — The Internet and social media are becoming a major source of communication between customers and businesses. It is important for support personnel to be versed in digital communication to provide better service to consumers.
According to Business 2 Community, “Social media is amplifying the impact of positive and negative call center experiences, with 16% of callers voicing complaints through Twitter and other social websites.” Many enterprises are migrating towards the Internet to optimize their answering services and capture customer complaints or concerns. It is important to collect feedback for organizational improvement.
The voice of the customer is a quality assurance concept utilized in various industries to identify defects in products or services and develop solutions. Properly trained call center personnel are able to collect vital information that businesses can use to enhance efficiency and competitiveness in the marketplace. Having the right systems in place is a key to collecting data and ascertaining opportunities for growth and better customer support.
CallCentive provides call center and answering service solutions, and clients receive high-quality support while reducing overhead costs. Company personnel are trained to treat every customer with a high level of respect and care. Whether clients need assistance with cellular paging or emails, they can find help at CallCentive. A list of services is available via their website at callcentive.com.
For additional information on the latest trends in call center support, please phone (918) 426-3818 to speak to a representative. Utilizing social media and cloud-based communication improves operational efficiency. Call today to learn how to save money on answering services.
Contact Information:
CallCentive
Call Center & Answer Service
Address:
1201 North Main
McAlester, OK 74501
Phone: (918) 426-3818
Website: www.callcentive.com
ENDS