(Newswire.net — January 11, 2014) Carson City, Nevada — “We knew we had a marriage made in heaven when we made the decision to use the Amazon.com platform to market and fulfill our 50 Varieties Heirloom Seeds” said Chuck Harmon, Founder and CEO of the Home and Garden America Division of Charles C Harmon Co LLC.
Amazon.com has, for the ninth straight year, been ranked as number one in customer satisfaction according to a newly released survey by ForeSee Experience Index: US Retail Edition. “This commitment to customer satisfaction closely aligns with our own goals and commitment to our customers so we figured together with the amazing record they had, we couldn’t go wrong by adding our strong customer service practices into the mix” he went on to say.
“Most companies these days take customer service as a grain of salt or they think it’s something you deal with when a customer has a problem. They see it as a necessary evil while we view our customers as valued people that we want to form a lifelong relationship with. It’s only proper that you should begin every transaction with the expectation of delivering an over the top experience for your customers.”
“We do this in several ways which not only includes a top notch product but goes on into adding value in many ways such as an extra seed pack that they weren’t expecting or our 32 page downloadable PDF planting, storing and sprouting guide. We also follow up closely with every order by sending a series of emails giving them further instructions on how to get the most out of their seeds and giving them links to important sites where they can check on their shipments, etc.”
“This is all just standard procedure with us and we’ve got plans of taking our customer service to an even higher level with some additional services that we think will blow the minds of our customers. We view our customers as the whole reason we have a business and if it weren’t for their trust in dealing with us, we wouldn’t exist. Our customers are just fantastic in the ways that they respond to us and that is the highest reward we could ever receive” Mr. Harmon stated.
“Again, we congratulate Amazon.com on this milestone and we look forward to a long and mutually beneficial relationsip with them” he concluded.