(Newswire.net — August 25, 2014) Newnan, GA — Nissan of Newnan recently took top honors among all Atlanta-District Nissan dealerships in two categories: Service Satisfaction & Customer Service. Furthermore, Nissan of Newnan’s customer service ranking was first in the entire state of Georgia for all Nissan dealers!
The Service Satisfaction Index measures not only how happy customers were with the service process itself, but with service-related matters afterward. Surveys were sent to the customers themselves shortly after their service experience, when all the details were still fresh in their minds. “Since day one, I’ve been telling my team to always go the extra mile.” said General Manager Lane Crider, “Today, they deserve a pat on the back as they see their hard work pay off.”
As more and more consumers have grown vocal about their distaste for bad service, the customer surveys such as the Service Satisfaction Index have been created to inform customers where they can get quality Nissan Certified service if they want to be ensured a good experience not only before the sale, but during and after as well.
A similar index, which Nissan of Newnan recently topped, is the Customer Service Index. This index measures customer satisfaction in every phase of the car buying process, from speaking with the receptionist at the front desk, to the coffee in the customer lounge, to working with the salesperson and finance manager, and everything else that happens at the dealership. Like the Service Satisfaction index, Customer Service scores are determined from standardized customer surveys sent after the sale.
Dealerships typically offer as much of an expectation of having a pleasant experience as a dentist’s office, but Nissan of Newnan’s top ranking in customer service shows that people view it differently. First, Nissan of Newnan is a new, state-of-the-art dealership committed to quality of service above all and avoid the old-fashioned car dealership habits such as haggling and trickery over the price. Customers at Nissan of Newnan are promised a hassle-free sales process where they can be assured of getting the best deal possible.
Nissan of Newnan also provides its customers with a strong commitment to service after the sale. Its service department offers flexible hours and they are willing to stay late or open early to accommodate their customers’ unique schedules.
Finally, with its extensive selection of both new and used vehicles, Nissan of Newnan offers a one-stop shop for car buying, making it easy for customers to drive away in the best car for their needs and desires, at a price they can afford, without spending all weekend trudging around from dealer to dealer. Visit the dealership at 783 Bullsboro Dr. Newnan, GA, 30265 or give them a call at (770) 254-3800.
Now that Nissan of Newnan has set itself apart from other area dealerships by topping the list in multiple customer service indexes, people from all over the Atlanta metro are finding it worth the short drive down I-85 to get the best customer service when shopping for a new or used Nissan vehicle.