Industrial Plastic Supply Celebrates 40 Years

(Newswire.net — January 7, 2015) Anaheim, CA —

Being in Business for 40 years is a huge milestone. Most new businesses fail in the first 2 years. What did Industrial Plastic Supply of Anaheim, California do to beat the odds?

Keys To A Successful Business

Industrial Plastic Supply, Inc. has increased its capacity of plastic materials and grew the number of employees to thirty four. Eleven of those employees are Customer Service – Inside Sales. The one constant that has not changed is their business model.  Focused on customer service, large in stock inventory and fair pricing have been key components for its success. Does 40 years of business not prove that this company loves what they do?

Real People, Not Recordings

One characteristic that has made this company distinguishable from many other plastic distributors is that they make it a point to have a live person answering your phone call instead of those annoying automation machines and voicemail.  According to the General Manager “…it was a deliberate choice to have a real person answer phone calls 8:00am-5:00pm Monday – Friday. Our clients asked for the best customer service, and real people.”

Customer Service Courtesy 

Comparatively their customer service is second to none.  The IPS staff constantly strives to answer all questions a customer may ask.  Recently, there has even been an initiative to get the whole sales staff to be certified through the International Association of Plastics Distribution (IAPD). These certifications are not required for their industry. Yet, the management team has made it a point to have all Client Service people certified, with certificates that backs up their extensive knowledge of plastics and all of its functions.

Customer Base

In 40 years Industrial Plastic Supply has had a very diverse and eccentric clientele.  Clients range from major name brands in every major industry. From Automotive to Rocket Scientist and everyone in between, they have all bought their questions to the staff at Industrial Plastic Supply. One of the primary uses for plastic sheet and plastic rod is for machining of components, thus Industrial Plastic serves small to large machine shops, CNC machinists, OEM, Food Processing and many other industries.

Plastics 101

Industrial Plastic Supply, Inc. has published hundreds of blog posts and has even dedicated a separate website exclusively for educating the public on plastics. The website can be found at: plasticmentor.com.  In addition the staff also has several ways to answer your questions.  The first is by leaving a message on the bottom right corner of the home page. The second way is by clicking the “send us an email” button on the top of the home page and filling out our online form, and even an online ‘Chat’ function.

Another added feature that makes the IPS website stand out from its competitors is that they took the time to break things down in a simple educational way.  Each plastic material page contains: description, basic bullet points, applications for the material, size and tolerance information, important data information and testimonials.

Additional Products

There are several additional products aside from basic plastic sheets and rods that are sold through Industrial Plastic Supply.  One product that Industrial Plastic Supply has recently added to the market are Trusscore™ Interlocking PVC Wall Panels.  Over the past month IPS has done a press release announcing a new alternative to basic wallcovering  and ceiling paneling for Residential, Commercial, Industrial and Agricultural applications. These panels are mildew/corrosion resistant and almost maintenance free and can be installed by one individual. In addition they provide a bright clean appearance and are FDA approved.

No plastic should go without some kind of cleaning or polish. Made in the U.S.A., Brillianize is a one-step product that does both. It works so well that it caught the eye of celebrity and former Late Night Host Jay Leno who uses it on his fleet of cars.  The versatility of Brillianize is not limited to just plastic. You can use this non-toxic, ammonia and streak free product on chrome, stainless steel, granite, tile and all non-porous surfaces.  Brillianize resists scratching and fingerprints, so it is ideal for cleaning tablets or smartphones.

A short time ago, Industrial Plastic Supply came across Sci-grip’s PPX5. Thanks to PPX5 Polypropylene, HDPE and UHMW which was usually bonded by welding only can now be bonded with this two part bonding compound.  Again this product is not limited to plastic.  PPX5 can be used to bond dissimilar items, such as Stainless steel and Aluminum.

Contact Industrial Plastic Supply, Inc. during their next 40 years to recieve excellent customer service.

“The only way to do great work is to love what you do.” –Steve Jobs