(Newswire.net— October 21, 2020) — Seeing as technological developments seem to happen at the speed of light, the business world seems to evolve with every passing second. Some things that seemed like the key to success in 2020 won’t even apply in 2021 because the landscape of commerce changes so rapidly.
If you want to grow your business and make it sustainable for years to come, then you have to stop playing catch up with your competition and be an industry trailblazer. It’s time to embrace the technological revolution and realize its potential to optimize your business operations. Continue reading to learn what enterprise solutions you should implement in 2021.
Cloud-based Software Management
Many small businesses today handle a large portion of their daily operations via cloud-based software programs. One of the benefits of these products is that the vendor handles the upgrades and fixes the bugs, and all you have to do is use the software. Most cloud-based, enterprise-level software programs are so simple to use that you don’t even need an IT department to install or manage them.
However, the more cloud-based programs you employ, then the more data, passwords, and permissions you have to manage. Wouldn’t it be awesome if you could manage all of your cloud-based enterprise software from one platform? Well, with Turbot, you can! Turbot is an enterprise software management tool that automates the configuration of your software infrastructure thereby streamlining data sharing and other processes across multiple platforms. Additionally, when you sign into Turbot, it signs you into all of your enterprise cloud programs.
Your Own IP Address
As commerce continues to go digital and the use of cloud technology grows, the more critical it becomes for you to protect your software infrastructure from outside threats. By buying your own IP address, you’re able to create your own private network and control the flow of data in and out of the network.
Having elastic software is like having your own virtual server for your software infrastructure. In addition, the powerful Elasticsearch tool is one of the leading enterprise-level open-source engines and is ideal for in-depth research and big data analysis. Having a powerful open-source search engine at your disposal will streamline your business processes and have you achieving goals more quickly.
OKR Software
Have you ever wished there was a way to get all of your team members on the same wavelength and focusing on a common goal? Believe it or not, this dream software exists. In fact, there’s even an enterprise-level software program that’s all about helping companies to set goals, implement best practices, and track company productivity.
OKR software provides a way to set goals for your business and get your team on board with the company objectives. With this software, you can assign tasks to specific individuals and measure their progress toward completion. You can even use OKR software to monitor the success of marketing campaigns and other initiatives to ensure that your enterprise runs as efficiently as possible.
Virtual Contact Center
COVID-19 was devastating to many businesses in 2020 and necessitated some changes that will last well into 2021. Being that most businesses will have to limit their occupancy for the sake of social distancing, it’s important to be able to handle as much of your customer support over the phone and online as possible.
With a virtual contact center, your team members can provide call center-level customer support from their homes — meaning they can help customers while social distancing. Contact center software also enables your support staff to engage clients and potential customers who visit your website and even handle minor support issues via live chat. It also gives you the ability to seamlessly move clients from a live chat online to over the phone support without losing contact with the agent who began their support process.
Even though COVID-19 has greatly shaped the new business climate and slowed commerce, you don’t have to let it isolate you from your customers. With contact center software, your patrons are never more than a call or click away from your support and services.