(Newswire.net — February 26, 2019) — Managing a business can be demanding. That is why companies today rely on automation to make processes easier. This technology can filter millions of real-time data points and react to key events at once. Whether the business needs to have an increased productivity rate or improved operational efficiency, this technology can manage any kind and number of tasks required by a company. Automation is beneficial to a wide range of industries, from manufacturing and transportation to telecommunications and facility operations. It can even help in the marketing and sales division of an organization.
Robb Misso is the founder and CEO of Dynamic Manufacturing Solutions in Austin, TX. He has worked for 25 years to create manufacturing industry jobs in the United States, gaining a reputation as a compassionate and committed industry leader. He understands that while automation can do all these with minimal to no human assistance, there are still some things that certain control systems cannot provide for the market. Human contact will always play a vital role in any business. A machine will never understand the feelings of the consumers. When one customer demands a refund of a damaged item or asks for an opinion to finalize a purchase decision, bots do not have the capability to provide specific answers.
Maintaining a healthy balance between utilizing the automation technology and cultivating relationships with clients is the key to growing a successful business. Automation clearly has benefits. However, it is still essential to have employees who will interact with the customers. Here are some of the reasons why:
1. Consumers want to be seen or heard
Imagine yourself walking in a store. You see a pair of shoes that you like, so you look for someone to get your size, but no one is available. What would that make you feel? Attending to the concerns of the clients make them feel that they matter. Simply listening to their interests or responding to their inquiries promptly contributes to the notion of them being important to your company.
2. Consumers want to feel empathy
Part of delivering top-notch customer service is being compassionate to clients. Relating to the issues of the consumer creates a common ground for both the company and its patrons. Empathy reassures customers that their concerns are handled with urgency and that the organization is finding appropriate solutions.
3. Consumers want to be taken care of
Receiving genuine care from someone makes you feel significant. The same goes for businesses. Customers look forward to getting full service whenever they enter a commercial establishment. Simple things like smiling to clients, acknowledging them by their names and asking for their requirements are some ways companies can show their patrons that they will look after them accordingly.
Over time, businesses survive because of the value they give to customers. No matter how great your products and services are, if there is no one who will listen to the needs of your patrons, then your organization will most likely not make it successfully. Leave the tedious tasks to automation and let the employees provide the special connection consumers look for in a company.
About Robb Misso:
Robb Misso founded Dynamic Manufacturing Solutions in order to go about manufacturing differently. For 25 years, he has worked tirelessly to create a positive work culture and empower skilled workers both inside and outside the office. Robb Misso is also the recipient of Austin’s “Recognize Good Award,” which honors community-minded individuals for local charity work.
Robb Misso Around the Web:
https://www.selfgrowth.com/articles/robb-misso-the-inspirational-ceo-of-dms-shares-how-to-keep-your-team-motivated-and-inspired
https://patch.com/colorado/denver/robb-misso-ways-hire-cultural-fit
http://www.jacentex.org/robb-misso/
https://www.facebook.com/DynamicMFGS/photos/our-ceo-founder-robb-misso-was-featured-in-the-john-maxwells-behind-the-curtain-/492978667771641/
https://www.reuters.com/brandfeatures/venture-capital/article?id=61113
http://www.nbc29.com/story/39626363/robb-misso-ceo-of-dynamic-manufacturing-solutions-announces-partnership-with-share-the-will-for-the-holiday-season
https://www.bp-3.com/resources/videos/robb-misso-driven-2018/