Kansas Counselors Engages Nexidia’s AudioFinder

(Newswire.net — January 26, 2016) Lenexa, CA — Kansas Counselors, Inc. (KCI) has recently started using Nexidia’sAudioFinder in order to improve risk management and ensure compliance with federal regulations, while also enhancing service quality and maintaining a consumer-focused method of resolving accounts. KCI performs a difficult job of collecting outstanding debt with the help of technology, experience and a remarkable attitude. Based in the metropolitan Kansas City area, KCI has over 50 years of experience in working with consumers to resolve their past due obligations. The organization maintains an A+ rating and accreditation by the Better Business Bureau, while successfully achieving recovery rates higher than the national average.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit https://www.crunchbase.com/organization/kansas-counselors-2.

With NexidiaAudioFinder, KCI gains the ability to monitor 100 percent of collector/consumer interactions, an increasingly vital capability in an environment of tighter scrutiny for the accounts receivables management (ARM) industry.

“We are excited to announce that KCI has chosen Nexidia’sAudiofinder as the interaction analytics software we will be relying on to help us better serve our clients,” said Cameron Karim, director of operations for KCI. “We are generating thousands of phone calls each day, and AudioFinder will allow us to analyze every word that is spoken. That really puts us at the forefront of the collections industry,” he said.

Nexidia works with a growing number of first- and third-party agencies focusing on debts ranging from student loan to health care to retail. In addition to post-call analytics, Nexidia offers a real-time monitoring and alerting solution designed specifically for the needs of the ARM industry.

“As the debt collection industry responds to heightened governmental scrutiny, more and more agencies are turning to Nexidia as the industry standard for ensuring the highest levels of compliance,” said John Willcutts, Nexidia’s president and chief executive officer. “Our patented phonetic search technology provides these organizations with the speed, reliability, and operational flexibility to shrink enterprise exposure to potential litigation as well as boost their profitability.” To read more about KCI, read this press release.