(Newswire.net –March 22, 2013 ) Charlotte, NC– Customer service optimized by the Golden Rule? You must be kidding? In this day and age where customer non-service seems to be an emerging trend is it even possible? Yes, it is actually true and available at Horizon CSA.
Recently I had the chance to catch up with Dale Allman and Mike Marrow, co-founders of Horizon CSA, LLC a Mooresville, NC based company home to some of the key people relative to the NASCAR HALL OF FAME racing teams and of course, home to Horizon CSA, a biomedical equipment services and strategic medical technology management company. http://www.horizonbiomedicalservices.com
I queried the co-founders of Horizon CSA about this “Golden Rule” customer relationship management principlel. “It’s not that difficult”, said Dale Allman, V.P. of Operations. He continued “Horizon was founded on the guiding principle of top-notch customer service. We perceived that customer service within the biomedical equipment industry had eroded and this disappointing observation prompted us to start our own company. We were convinced we could do much better. When we started Horizon CSA, LLC, it was decided the best way to provide great service is to ‘do unto others as you would have them do unto you’, i.e., treat people the way we want to be treated and that is the Golden Rule.” “All Horizon CSA employees understand our standards for excellence,” added Mike Marrow, President.
As it turns out, Horizon’s healthcare customers who experience the “Golden Rule” customer service are quick to say they “like it” and to comment on how much they trust Horizon CSA. As usual, customers say it best when queried.
“While we work with very expensive ‘high stakes’ medical technology that ensures that hospitals can diagnose and treat patients safely and accurately each day, we maintain our calm and assurance by keeping our eye on the ‘prize.’ That is a satisfied customer.” says Mike Marrow, President.
Wow…a satisfied customer is a “prize”? Summarily, I supposed healthcare providers can sleep better tonight knowing such a great biomedical equipment service company exists. If this sounds inviting to you and you would like to get to know the “Horizon Difference” and become a ‘prize’ yourself, check out the link and videos that follow.
Media Inquiries:
Contact: Paul Levesque, V.P. of Marketing & Business Development
Horizon CSA
265 Pit Road
Mooresville, N.C. 28115
Phone: 704.799.8661