(Newswire.net — July 15, 2013) Sophia Road, Singapore — Money lenders. What is the first thought that comes to one’s mind upon seeing this term? Hostile. Threatening. Loansharks. The poor perception towards loan companies in Singapore remains unchanged for years. Credit Xtra, one of the loan companies in Singapore decided to tweak this poor image of the industry by implementing new training programs for their employees.
Credit Xtra set aside supplementary courses to enhance the customer service skills of their employees. Employees who are of the Integrated Call Centre department will be sent to courses to improve on their call ethics to ensure that professionalism is displayed to their customers over the phone. Those who are of the Counter Service department will be sent to courses to improve on their face-to-face communication skills, where they will learn on ways to tackle with difficult customers tactfully. On top of that, these employees will be educated on the different advance cash packages and the ways to work around it to assist customers to customize the ideal short term loans.
Besides these supplementary training courses, basic core courses to improve the verbal and writing language are also implemented. Training programs are also implemented internally to ensure effective communication and efficiency within departments. These training programs will be done by professional trainers who have the expertise in the customer service industry and prior knowledge of the moneylending businesses in Singapore.
With these training programs in place, Credit Xtra hope to improve the general perception of moneylenders in Singapore and at the same time, increase their customer base by aiming to provide the best personal loan in Singapore with their customized quick cash loan packages. Sit back and relax. Whether these intensive training programs can really help to change the long term perception of consumers, this is a tough nut to crack.