(Newswire.net — October 19, 2013) Norfolk, VA —
As the economy continues its slow recovery, many businesses are employing Customer Service Representatives to help maintain and retain their present customer base. Recently, U.S. News reported. “They (Customer Service Representatives) essentially connect a company to its customers, answering consumer questions and helping to resolve difficulties with the firm’s products or service”.
So just how important are C.S.R’s to business? We researched this topic thru Business Case Studies who said, “Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for.”
Not all customer reps see their job as difficult, we recently spoke to Samantha Reimold, the Customer Service Rep. with Air Specialty Corp. in Norfolk, VA, who told us, “I love my job which allows me the opportunity to work with and help people on a daily basis. I have always loved helping people and helping to make their day a little better, which is what customer services is all about. Going the extra mile to leave my customers with a memorable and enriching experience is what is satisfying to me.”
When we asked why she chose to join Air Specialty she replied “Air Specialty is dedicated to exceptional customer service every day. One of the things we provide to make sure our customers are taken care of is our Comfort Assured Agreements where we come out twice a year for maintenance on their systems. This keeps their equipment working at its peak, helping to lower utility bills, and the system to last longer. We even offer a 1 year, 365 day, satisfaction guarantee. If during the first year, you’re not happy with our installation, we’ll take it out and your money will be refunded. These are just a few of the things we do to make sure our customers are satisfied and taken care of .”
So it seems that good customer service is something that just doesn’t happen on its own. It takes commitment and attention to detail to make it a constant in the business environment. As we learned at Air specialty, that commitment and desire to be the best and deliver an excellent customer experience begins at the top.
As Justin Mathews President of Air Specialty told us, ”Even though we have great guarantees, we believe that helping the customer in all the areas of their relationship with us is very important. We want them to have a great experience, it’s just good business. That’s why we hired Samantha”