(Newswire.net — April 16, 2014) — Provo UT
Bluehost server hosting, wholly owned subsidiary of Endurance International Group (NASDQ:EIGI), is having a really bad day.
One of our sites we host on their hosting service, went down this morning, at 11:01 (PST) so we contacted Bluehost, website to check the status response we got was that it was operational, when in fact it was not.
So the next response was a call into their support line which, after 35 minutes on hold I was greeted by a frantic voice.
“hi my name is Mark, can I help you”
My response was “Yes thank you I am having problems with”
and was interuppted by Marc. who went it a pre made script explaining that they are working on a problem and if it is not resolved in 45 minutes, to call back.
Then it is followed by the CSR saying
“I am sorry I cannot hear you”, were you are kicked out of the phone support cycle (disconnected).
I cannot hear you!, so I thought wait this might be my connection. So I called back Bluehost waited another 35 minutes to connect wth another customer service rep, this time I was on a conference call. Once again the Bluehost customer service rep (CSR) claimed that he could not hear me and stated the same boiler plate response, that they were having problems, but yet no official word from Bluehost.
With no mention of anything severe from Bluehost, and still no website after 3 hours, I spent 47 minutes on hold waiting for a another CSR to which I was given a different story.
I was told that there was a network connectivity problem, that ws effecting all sites. I then asked to explain what that meant, and was told that this is all the information “We” are allowed to give at the moment.
So I asked another question, and you guessed it, the customer service representative could not hear me, which then I was immediately forwarded to a customer service questioniare.
The questionaire asked me on a scale of 0 to 9 with 0 being the lowest and 9 being the highest, “would I refer friend to Bluehost. I pressed 0 and guess what, that didn’t work either.
Now this is the disturbing part, Bluehost has and is continually omitting the severity of their server outages to its customers.
From a conversation with Bluehost representative, The technical support staff has knowledge of this problem, and has not issued a public statement to the severity of the problem.
If you were effected by this problem, and have similiar story from Bluehost we would like to here from you at chris@newswire.net