(Newswire.net — October 14, 2014) — Conal O’Rourke’s story begins with Comcast bills that he never received. Apparently, Comcast didn’t spell O’Rourke’s name correctly on his billing statements, thus they never reached O’Rourke. On the occasions when he did receive billing statements from Comcast, O’Rourke was charged for items he didn’t order. Comcast customer service promised to fix the issues, but they never did. However, they never missed sending creditors after O’Rourke before his account was past due. Billing mistakes occurred every month for almost an entire year with unsatisfactory resolution.
As O’Rourke had reached his limits, he contacted Comcasts controller in Philadelphia and explained the problems. Further more, a Comcast employee was unprepared to deal with the situation, so O’Rourke, having had some experience working in accounting, threatened to talk to the Public Company Accounting Oversight Board. Well, he should have known better.
Apparently, Comcast is a “very important” client to PWC’s Philadelphia office, according to O’Rourke’s lawyer, so Comcast complained to PWC that O’Rourke was using his position in the company to try to gain leverage. Soon after that, O’Rourke lost his job. “O’Rourke says that on February 7, 2014, he was subjected to an internal PWC ethics investigation as a result of the call. On February 18, O’Rourke was terminated”, Ars Technica reports.
Comcast has until October 14, 2014 to comply to O’Rourke’s retraction from Comcast: re-employment with PWC, and $100,312.50 compensation. Instead, the cable giant offered some sort of a public apology on its website.
It’s no secret that Comcast is in the midst of PR trouble. According to this year’s American Customer Satisfaction Index, Comcast is the second worst-ranked Internet service provider for customer service. The only company ranked worse than Comcast in Customer service is Time Warner, which Comcast is attempting to merge with.
Looking at O’Rourke’s situation as an example of how Comcast does business, explains why Americans are unsatisfied with Comcast as their Internet Service Provider. In addition to their infuriating customer service practices, is their lack of incentive to make their customers happy by providing internet services up to world standards. They charge too much and give too little. If you don’t like it you don’t have to use it, do you?