(Newswire.net — January 29, 2015) Spokane, WA — There is a growing population of Americans that believe various customer services treat them inadequately. While customers would like more polite treatment, and to be always right, companies would like customers to pay bills without questions. Sometimes customers simply leave because they can not afford the service. What companies really think of their leaving customers stays behind the false smiles of customer service operators, however, in the case of Comcast, the gloves came off.
It is not a secret that Comcast is struggling with customer service. Customers switching to other cable operators is embarrassing for the company; however, according to a report from consumer advocate blogger Christopher Elliott, the Brown family discovered what Comcast really thinks of the Brown when they cancelled their service.
Allegedly, after Mrs. Brown called to cancel their cable service, Mr. Brown’s name was changed from Ricardo Brown to “As**ole” Brown which is how their closing bill from comcast was addressed.
On his blog, Christopher Elliott wrote that Browns wife has tried to fix the name herself. Reportedly, “She’s visited her local Comcast office and phoned higher-ups in the Washington region. But she wasn’t getting anywhere and needed help,” Elliot.org reported.
Apparently, because her family was experiencing financial difficulties, Lisa Brown wanted to cut costs, so she called to cancel their cable subscription. After the retention specialist failed to persuade her to sign up for a new two-year contract, she was charged a $60 cancellation fee, the blog reads.
According to Elliott, it was only after he reached out to the Comcast communications staff that the company responded to Brown’s complaints.
Elliot reported that Jenni Moyer, senior director of Comcast corporate communications, said she couldn’t verify that timeline, she did confirm to Yahoo Tech that the incident indeed happened. She also offered an apology.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Moyer told Yahoo Tech. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and we will take appropriate steps to prevent this from happening again.”
It is not known if Lisa will get her $60 back, or any other compensations to relax the tension between Comcast and the customer.