(Newswire.net — March 12, 2015) New York, NY — HappyOrNot and OneMobiz Ltd announce Partnership, bringing Customer Experience Management System to Industry-Wide Organizations in France.
French local brick-and-mortar retail shops and Hypermarkets are in high competition with worldwide shops on the internet. Customer satisfaction is one of the main attractors for local businesses, but 80% of a business’s dissatisfied customer complaints are never seen or acted on.
HappyOrNot has introduced a solution that helps consumers give their opinions to store management. Customer ratings are easy for the customer to give, easy for management to understand and are taken very seriously by the store owners. The system collects user opinions in the stores and generates customer satisfaction reports in real-time.
Collection kiosks are located at the store exits and in each department. This allows stores to compare their department performance as well as over-all shopping experience. “They can even be located in washrooms to grade the facilities cleanliness” says Philippe LeCoutre, OneMobiz founder and CEO. “This immediate feedback allows the French retail chains to improve the overall service quality in their stores.”
“Measuring and improving customer satisfaction has never been so easy or effective” says Philippe. “The award winning service is now available in France through the partnership of HappyOrNot and OneMobiz Ltd.”
HappyOrNot provides clients with easy to use, user-friendly, “smiley face” feedback kiosks. The simple interface of just 4 buttons collects customer instinctive responses and records their satisfaction levels. The service includes an intelligent cloud-based reporting service which ensures scheduled reporting to desired organizational units. The solution ensures that clients can develop their customer-facing services, optimally train personnel, and craft relevant staff incentive programs.
The HappyOrNot Solution Gives Consumers a Feeling of Being Well-Understood and Taken Very Seriously in Their Buying Experience.
An ongoing concern of retailers and service providers is the goal of improved customer loyalty. Traditional methods make it difficult to gain direct and accurate feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. The HappyOrNot kiosk is a way to show customers that a company cares about their opinions. The goodwill this creates increases brand loyalty and customer retention, while also boosts employee and team spirit by helping to ensure that the service promised is delivered.
Philippe LeCoutre, founder and CEO of OneMobiz Ltd, is very confident that the HappyOrNot solution meets a large demand in France: “France has one of the largest tourism sectors in Europe – Paris is one of the worldwide capitals of the convention travel business. Many hotel chains are on the search for a tool which easily measures the satisfaction level of their customers. HappyOrNot has found a unique way to literally invite each customer to easily participate in surveys.
About OneMobiz Ltd
OneMobiz Ltd is an UK based company with an office in France (Provence) and in the US (NYC) specializing in Reputation Marketing and Mobile Marketing. They build ultra-targeted mobile marketing systems for Hypermarkets, Hotels, Restaurants or Local Businesses. The mobile ecosystem includes Proximity marketing, Near Field Communication (NFC), Beacons, Wifi Marketing and Online Retargeting. OneMobiz acts as an official reseller for the HappyOrNot system and takes over the responsibility for winning new B2B end customers in France. OneMobiz builds innovative and tailored communication, reputation and loyalty marketing solutions to B2B customers. In January 2015 HappyOrNot® put OneMobiz in charge of selling its customer satisfaction measurement solution in France.
About HappyOrNot®
HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. The HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by nearly 1,000 retail and service chain organizations across 50 countries.
For more information, please contact:
OneMobiz Limited
Hillside Road East, Bungay, NR351RX, Suffolk, England Tel.: +44 20 3608 6088
17 rue Sainte Thérèse, 84400 Apt, France Mobile: +33 647 748 217
86 Mitchell Ave, Binghamton NY 13903, USA
About OneMobiz
OneMobiz Ltd is an UK based company with an office in France (Provence) and in the US (NYC) specializing in Reputation Marketing and Mobile Marketing. They build ultra-targeted mobile marketing systems for Hypermarkets, Hotels, Restaurants or Local Businesses. The mobile ecosystem includes Proximity marketing, Near Field Communication (NFC), Beacons, Wifi Marketing and Online Retargeting. OneMobiz acts as an official reseller for the HappyOrNot system and takes over the responsibility for winning new B2B end customers in France. OneMobiz builds innovative and tailored communication, reputation and loyalty marketing solutions to B2B customers. In January 2015 HappyOrNot® put OneMobiz in charge of selling its customer satisfaction measurement solution in France.