(Newswire.net — July 23, 2019) — Pano, TX — Plano, TX auto repair facility The Auto Shop has launched its Auto Shop Customer Experience Research Project. The project is expected to give the leadership team data-driven information about their system & process effectiveness, customer satisfaction, brand loyalty, and client retention.
Plano, TX auto repair facility The Auto Shop announced the launch of a new Auto Service & Repair Customer Experience Research Project. The project will be coordinated by an in-house research analyst will set up a customer experience monitoring system and use study data to improve conversions.
More information about The Auto Shop is available at https://theautoshop.com
The car and truck service center in Plano, TX launched the project to give its leadership team insight into customer experiences at the facility and to better manage and improve customer interactions. The project involves the deployment of a custom monitoring system to gather baseline data about these interactions.
The Plano, TX independent Mercedes Benz service center will gather, analyze, and report statistics of customer actions and experiences through multiple channels including phone conversations, face-to-face conversations, focus group interviews, and after-service feedback.
The customer experience research project at The Auto Shop will seek to answer key questions in the areas of system & process effectiveness, customer satisfaction, brand loyalty, and client retention. The project will seek to analyze brand-specific customer requirements, marketing effectiveness, and brand perception.
Improving the quality and number of customer referrals, retention, and developing their organic growth within the local community are key objectives of the project. The Auto Shop looks to help its customers lower the overall cost of maintenance of domestic and import cars & trucks.
According to a spokesperson for the BMW auto mechanic and Toyota repair shop near Richardson 75082, “We believe that a positive customer experience results in a return visit. Our research project aims to help us better serve our customers so that they share their experience and become advocates for the company.”
The Auto Shop is a full-service car and truck maintenance and repair shop offering a comprehensive range of factory maintenance and car care services. Since 1981, the facility has served the Plano and Dallas communities.
For more information about the research study and The Auto Shop services call 972-468-9572 or visit them at https://theautoshop.com