Tracking Employee Training: Four Metrics That Matter

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( — June 23, 2020) — Thanks to elearning technology, employee training has been completely revolutionised. 

From being an expensive undertaking that only big enterprises could afford to engage with, employee training has become more affordable and accessible than ever before, all thanks to elearning technology.

However, improved accessibility isn’t the only advantage offered by elearning tools. Modern elearning software like LMS double as employee training tracking software that offer robust tracking and reporting capabilities that allow learning administrators to optimise the training experience for maximum impact.

With that said, these tracking and reporting features are only powerful when you know how to use them to your advantage. 

After all, when you don’t even know what metrics to track, how will you go about identifying areas where your training program (or an employee) is lacking?

In this article, we will reveal the most important metrics that a learning administrator must track in order to understand the current impact of their training initiatives and identify optimisation opportunities.

Let us begin:

Assessment Results

Assessments are designed to gauge the understanding and comprehension a particular learner has achieved in the duration of a training program. However, many organisations overlook this part of employee training and simply share the learning material with their employees and call it a day.

However, in such scenarios, it is very common for an employee to go through the entire training program but not learn anything valuable. To avoid such a situation, having proper assessments in place is extremely important.

The good thing is, the process of assessing the knowledge of a learner can be automated to a large extent with the help of the right learning management system that features an automated grading system.

Individual Learner Progress

Modern learning management systems also allow you to track how each learner/employee interacts with the training content. 

Let’s take the example of a training video within a module. The LMS will tell you which parts of the video a learner repeated or skipped. This way, you can understand why an employee may have underperformed in the following assessment.

Similarly, individual progress can also be tracked in the broader sense where a few employees complete the course later than their peers. 

By identifying such employees, along with the parts of training that they are struggling with, you can provide them with personalised guidance or additional learning material to help them succeed.

Course Completion Rate

Course completion rates are important for many reasons. For compliance training, course completion rates will tell you which employees are legally fit to start work. For corporate training, completion rates will tell you which employees are ready for a more advanced training course.

Finally, completion rates are also a reflection of how well your course is created. Low completion rates may sometimes be due to poor/uninteresting training curriculum or may point to an issue with the training experience itself.

Employee Enthusiasm

Tracking employee enthusiasm towards training is another great way to find out if your course material is engaging enough.

Unfortunately, a learning management system may not be able to help you with this. However, you can gauge employee interest in your training by preparing a survey and asking them to anonymously fill it out. 

Let your employees tell you what they like and don’t like, and take their views about how your training content/experience can be improved.

When your employees will receive a training experience they love, all the other metrics mentioned in this article will automatically improve.


Using the above mentioned metrics, it is also important to identify employees that may need to retake the training. While this decision may be a bit difficult/time-consuming/expensive, it will help your organisation build a truly skilled workforce.

What metrics do you track to gauge the impact of your training program?