GrabCustomers.com launched an online payment system that enables locksmiths to collect deposits from customers before dispatching assistance. This minimizes the gone-on-arrival problem.
Digital marketing agency GrabCustomers.com announced its launch of a contactless payment solution that addresses the gone-on-arrival (GOA) problem commonly experienced by locksmiths.
More details can be found at https://grabcustomers.com/contactless-payments
The newly announced product, Xpress-pay, can benefit locksmith businesses by allowing them to collect deposits from customers before sending locksmiths to the customers’ locations.
This helps minimize the number of GOA cases because customers who have paid deposits are more likely to wait for the locksmiths to show up and render their services.
Xpress-pay is an online and mobile payment system that enables merchants to accept electronic payments made on any device anywhere.
GOA is a frequent complaint in the industry, especially among those operating round the clock. It happens when the services of a locksmith are no longer needed after he has been dispatched following a call.
In a typical GOA situation, before a locksmith’s arrival, the caller has already solved the problem on his own or has received assistance from another locksmith. A person previously locked out of his vehicle may have even driven off by the time the locksmith arrives.
GOA is costly. There are expenses involved in dispatching locksmiths and responding to a call may mean missing other jobs.
Some businesses ask for credit card information or payment before agreeing to send a locksmith, but this is not popular with consumers.
Xpress-pay sidesteps these issues by offering multiple convenient options for a customer to pay a deposit upon booking a locksmith. The customer gets a message on the smartphone prompting him to make the payment through Xpress-pay. He settles the full payment, also through the system, after the service is completed.
The online transaction is wholly in the customer’s hands because he keys in his credit card details instead of the locksmith doing so. This also lowers the number of chargebacks.
Founded in 1981, New York-based Systems East, Inc. is the company behind Xpress-pay. It also provides finance and billing solutions.
Said a client: “I am very pleased with Xpress-pay. We have been accepting credit card payments online for over nine years with them now, with virtually no concerns. It is not only user-friendly for our customers, but our staff as well.”
Go to the URL above to get additional information on contactless payment implementation or to sign up for a free live demo by the Xpress-pay sales team.