Gamma Launches Horizon Contact – a new Contact Centre Solution for SMEs

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A newly updated communication tool has been launched by Gamma. Their Horizon Contact platform enables personalised consumer engagement for clients in any niche.

Gamma has launched a newly updated customer engagement solution called Horizon Contact. It’s designed to streamline the interaction process with customers and make it easier for businesses to develop a better customer experience.

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The newly updated platform is designed to meet the customer-facing demands of businesses across sectors. With consumers increasingly expecting fast responses, it is important for clients to offer a cutting-edge customer contact centre solution.

Horizon Contact provides clients with a fully integrated communication system that creates a seamless communication channel. It includes an easy-to-use feature set that is suitable for entrepreneurs, small businesses, and start-ups.

As a cloud-based platform, the service is designed to synergise with the other services and products provided by Gamma. It includes a wide range of benefits for clients, including extensive reporting, and full CRM integration.

Another benefit Horizon Contact is that it’s quick and scalable. Clients are able to easily add licenses depending on their growth or changing business requirements.

Due to it being cloud-based, users can log into the platform at any time from anywhere. Horizon Contact delivers the same experience regardless of the device that is being used.

Horizon Contact has been designed with the goal of providing an omnichannel engagement service for clients. While using the service, agents are presented with a master view of all their communications.

The feature set includes inbound and outbound voice channels, fully integrated email communication services, and web chat to engage consumers as they land on the business website. Each feature is designed to provide customers with a more personal and individual experience.

The toolset can be set up quickly and efficiently for businesses. An intuitive interface ensures that clients can deploy the full toolset with ease.

Chris Wade, Chief Marketing and Product Officer at Gamma said: “We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.”

“Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity,” he added.

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