(Newswire.net — March 10, 2022) — Technology has immensely revolutionized every industry. There are very few or no industries that do not make use of technology to perform operations. The hospitality industry relies heavily on technology. Technology makes life and operations more convenient. To provide a more customer-oriented experience, hospitality companies are making use of in-room technology to curate designs that give guests the ability to personalize their stays to their individual needs. Many hospitality institutions offer guests ways to control their environment such as using their mobile phones to unlock their room, adjust the temperature, and so on.
Many hotels have taken this a notch higher by introducing opportunities for guests to control other aspects of their rooms, such as the lighting, blinds, temperature, choice of linens, and so on. Being able to choose everything by themselves makes for a customer-centric experience. Consider pairing up with a good hotel supplier who will provide you with a plethora of options in hotel linens such as quality towels, spa towels, gym towels, and so on. D-ZEE textiles are the best hotel supplier you could choose to enhance the in-room technology-driven services of your hotel.
What room-service equipment and in-room technology can be used to enhance customer experience?
- Room automation: In-room technology automation has the potential to enhance room service dramatically. At the same time, it allows guests the freedom of creating their own environment such as maintaining room temperature, changing the lighting, access to streaming services, and so on. IoT devices are some of the greatest room-service equipment. When this equipment is leveraged, staff no longer has to spend time manually inputting or completely tedious repetitive tasks which not only reduce manual error but also allow your hotel to spend more time and energy creating a positive experience for your guests and providing better customer service.
- Allow guests to retain control: Everyone likes being self-sufficient and retaining greater control of their stay. With the right technology, complete everything with greater efficiency and control. They can complete their registration process remotely, engage in self-check-in, keep track of their expenses, settle their bills, and so on. They can also make reservations and appointments to the restaurant, spa, gym, pool, and so on without having to leave their rooms. Self-service does not surpass traditional hotel service but being able to retain control gives the customers a sense of satisfaction. This will help you retain your customers and will encourage positive reviews from their side.
- Personalization of facilities: Personalization immensely contributes to making your customers feel special and valued. Using the right hotel technology and software, hoteliers can track, record, and merge guest stay data, everything from service purchases, to facilities used, frequently visited locations, their food habits and music preferences, and even the quality of linen they prefer. Using this data effectively hoteliers can effectively speculate guest needs and demands and provide a more personalized service elevating the overall customer service experience. Brands that create a customer-centric experience have a higher chance of succeeding and expanding their revenue.
As technology continues to thrive, hoteliers will find innovative ways to interact with guests more efficiently. They will be able to predict the needs of their customers and provide the best customer service possible.