(Newswire.net — May 26, 2023) —
Customer service is a crucial aspect of every successful organization. Managing customer contacts, addressing issues, and assuring customer happiness might be difficult without a dedicated customer care team.
This post will teach you about the Forex broker with the best customer service, as revealed by Traders Union. Experts from Traders Union told about Topstep customer service and defined it as one of the bests. Topstep’s customer service is outstanding, so you can always contact them if you have an issue.
What are the channels for communication with TopStep Support?
According to Traders Union, the platform offers customer care to resolve its traders’ concerns and inquiries immediately. When you first start trading with TopStep, you will likely face certain difficulties, especially if you are a newbie. In the circumstances like these, you can contact Topstep support. Topstep’s customer service is available Monday through Friday.
You can contact them regardless of the issue you are experiencing while trading on the platform. The channels listed below are some of the most popular ways to contact Topstep staff for assistance.
Call Support
You can contact Topstep customer service by phone. The support hours are 7 a.m. to 6 p.m. CT. To receive help, dial the number listed on the official website.
Topstep’s customer service is active. You can email the support team if you have any problems with your account. You can send an email to support@topstep.com outlining your issue. The team will respond to you within one or two business days. However, make sure to fully describe your problem and include your account information, such as your name and account number.
Chat Support
Topstep formerly lacked Chat support; however, they have just added it. So, if you require immediate assistance, you can use the chat support option on Topstep’s official website. Topstep Chat Support is available in the lower right corner of the main website.
You can input your name and click the Next option after clicking the Topstep Chat support. Type in your email address in the text box. The bot will respond by saying it will connect you with an employee as soon as possible. When you are linked with the appropriate team member, you can discuss your issues and obtain answers to your questions.
Fill out the Contact form
Filling out the contact form is another excellent approach to contacting Topstep customer Service. Topstep’s Help Center page answers various questions that traders may have. If your questions aren’t answered on the Help Center page, you can check out and fill out the contact form.
Fill out the contact form with all of your information. You should describe your issues and questions so that they can contact you. You can send your form once it is completed. Topstep will get back to you within one to two business days.
WhatApp chat Support
You can also obtain assistance from Topstep’s WhatsApp Chat support channel. WhatsApp Chat assistance is available from 8 a.m. to 5 p.m. CT. To contact the Topstep team via WhatsApp Chat assistance, click the “Get Help on WhatsApp” button in the bottom right corner of the homepage. You will be taken to a new WhatsApp browser, where you can select the Continue to Chat option. You can then interact with the help bot to resolve your issue.
Pros of Topstep Customer Service
· There are numerous avenues for communicating with the staff to resolve issues quickly.
· Most questions are answered in the Help Centre’s Frequently Asked Questions (FAQs).
· Support is available immediately.
Cons of Topstep Customer Service
· Support is only available throughout the week.
· There is no callback function.