Top Coffee And Espresso Machine And Parts Vendor Celebrates Record 2016

(Newswire.net — January 31, 2017) Vancouver, BC — 2016 was a highly successful year for Espressotec Sales & Service, one of Canada’s top online and in-store retailers of home and commercial espresso equipment. Perhaps their most significant change was the upgrade to a new website, which features a more efficient navigation interface and provides a much more user-friendly shopping experience. Now, customers are able to interact online with products from world-class brands like Mazzer, Rancilio, Rocket, Macap, Jura, La Marzocco, and many more, in ways that better inform their product comparisons and acquaint them with each catalogue item. The site also hosts a Service Centre where users can browse and purchase a wide array of espresso machines and grinder parts, learn about important maintenance procedures, and submit service or repair inquiries. These features, along with a rapidly growing Resources page and a busy calendar of classes and events, have further positioned Espressotec as an authoritative player in the coffee industry.

“We love all things espresso, and we want to help our customers have the best espresso experience possible, in every way we can,” says marketing coordinator Alison Ensworth.

This is a mission that Espressotec has been upholding for well over a decade, to great effect across Vancouver, North America, and the world. In addition to connecting customers near and far with espresso machines, grinders, coffee makers, parts and accessories through their online store, the company also welcomes visitors to its Strathcona-neighbourhood showroom, where their full range of products are on display. Customers are invited to try out a number of machines in the Barista Lab, where classes and events are held every week. Here they are also invited to consult with specialized technicians and equipment experts, ask all their burning questions, and determine which products are best suited for their personal coffee lifestyle.

“Our relationship with our customers doesn’t end at the point of purchase,” Ensworth explains. “We’re devoted to providing the best service, maintenance, and education throughout the lifetime of each machine, and beyond.”

In addition to the strong sales both in-store and online via their website, Espressotec has helped many customers with after-sale care for their espresso machines by troubleshooting minor issues, providing regular machine maintenance and making necessary repairs as part of their warranty services. Their team of experienced technicians are always at the ready to assist both home and commercial customers; their quick response and efficient service have impressed many customers and rescued numerous beloved machines. Having an intimate knowledge of the brands they carry, and regularly enhancing their skills with special training courses, ensures that the team can deliver an exemplary service continuously.

With many respected brands in their inventory, a growing program of events and resources, and a proficient team of service technicians, Espressotec Sales & Service is well positioned to serve and satisfy even more customers in 2017. Their customer service department has become more streamlined than ever, and the sales team are always finding new ways to meet and exceed customer expectations. With their reputation solidly established in the Vancouver area and online, Espressotec continues to attract customers in the home and commercial markets, and positive reviews of their products and services appear every week. Espressotec clearly has a winning formula that will serve them well going into 2017 and beyond.

For more information, visit their website www.espressotec.com or call (604) 244-7989.