(Newswire.net — July 21, 2018) — Retailers have to work closely with their supply chain partners who are mainly responsible for ensuring that retailers can gain market share and earn the loyalty of customers. The competition of retail businesses emanates not only from the pricing and quality aspects but also the customer service of which delivery of items on time is perhaps most important. Every customer not only wants the ordered items delivered to their doorsteps but they want it fast. Safe delivery on time is the motto of courier services in Singapore that enjoys high respect from retailers due to their exceptional services. To understand what makes the courier services in Singapore so much crucial to retailers, please go through this article.
The courier services have the necessary infrastructure for carrying out local and international deliveries with committed timelines. By using technological resources for ensuring timely and safe delivery of consignments, they have created a completely transparent logistics framework that customers can monitor themselves. That gives more confidence to customers who understand that the items given for delivery are in safe hands. Listed below are some of the remarkable features of the courier services.
Same day delivery
Courier companies make local deliveries on the same day, and it all happens so smoothly that you would surely think they could not do it better. Just call the courier company that arranges to pick up the consignment and delivers it to your customers before the date on the calendar changes. The delivery is amazingly fast, and you could not ask for anything better.
Transparent pricing
All rates are visible, and you need not fear about hidden charges. The prices are simple to understand because the courier company charges flat rates. You know exactly how much you have to pay and this helps to earn the confidence of customers when they bear the delivery charges.
Everything appears on the dashboard
The logistics service is completely transparent as evident from the dashboard of the courier company that customers can access. It empowers customers to monitor and manage the delivery of consignments as they can view the entire movement from start to finish. Real-time information about the progress of shipment gives more confidence to customers as they start relying on the courier company much more.
Customer service dedicated to individual customers
The courier company is committed to provide the most satisfying customer experience and have a robust customer support system in place. Some customers might face some concerns during delivery of consignments. They can share these concerns with the customer support representatives dedicated to the account who are ready to satisfy customers by addressing their concerns fruitfully.
View proof of delivery
Not only can you view the document that bears the signature of the recipient as proof of delivery but you can also take a print of it if need be.
Once you open an account with the courier company and avail their services regularly, you are entitled to monthly billing and receiving reports of consignments handled during the month that helps to evaluate the performance of the courier company.