(Newswire.net — January 30, 2013) Vancouver, BC — CERC Oil Tank Removal from Vancouver was picked out from over 500 submitted service providers as the most trusted service business in the Greater Vancouver area.
Surveyed individuals were asked to nominate up to three service businesses – anything from one-person operations such as handymen businesses, all the way up to large companies that serve over thousand clients each month. Yet, a relatively small company from North Vancouver came up top.
“I’m excited about it and a little overwhelmed,” said Fabio Chiesa, the Owner of CERC Oil Tank Removal Vancouver – a local company that specializes in excavation and disposal of residential underground fuel storage tanks.
“Our #1 priority has always been a great service. People in our community, as well as our clients recognized that. But, yes – it’s still a big surprise,” added Chiesa in a short telephone interview with our staff.
According to the company which aggregated the results, sorting out through the results and picking the best one wasn’t easy. The biggest challenge presented was placing all nominees on a level playing field as some of them had a track record that spanned decades, whereas others opened as little as year and a half earlier.
The most interesting thing about this story is the way survey results were aggregated. Perhaps for the first time ever, the nominees were judged solely by their online reputation.
“We collected an extensive number of reviews that were posted online by nominees’ clients and assigned a value to each one based on a number of criteria,” said Ivan Budimir a president of a Langley-based company that aggregated the data.
“We thought it would be a good idea to use such reviews as a measure of a level of trust. But our focus wasn’t just the reviews from Google and Yelp. We looked at a much more extensive network of review sites to get a better average,” added Budimir giving an example of a related Topix.com discussion
Collecting reviews in this way gives a fighting chance to smaller businesses to be noticed. This is simply because businesses that have serve clients in large groups – such as training and workshop types of businesses, would naturally always end up at the top due to a greater number of reviews generated.
So perhaps it’s not such a big surprise that a company like CERC got picked among much larger service providers. By aggregating the data from the web, and taking the average customer experience into account, a better picture of customer satisfaction naturally emerges, according to the company sources.
The review process took place over the first four weeks of January and encompassed over 500 service business nominees from Vancouver’s Lower Mainland. It was the first such survey conducted by the company.
CERC Oil Tank Removal Vancouver can be contacted through their website or by telephone at 604-889-0251