How Purchase Guard Is Making Dispute Resolution a Breeze for Online Shoppers

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( — February 5, 2019) — Have you ever purchased from an online merchant and not been entirely satisfied? Maybe it took too long for the product to be delivered. Perhaps the product didn’t turn out to be exactly as you expected. Or worse still, maybe you never even received the product.   

For years, online shoppers have faced the daunting task of dealing with merchants directly after making a purchase that they aren’t satisfied with. This process can be extremely stressful and often won’t lead to the desired outcome.     

A simple, stress-free shopper experiences

The service being provided by Purchase Guard aims to make dispute resolution a much simpler process for online shoppers. The basic workflow is this:   

  • First, the shopper registers for a Purchase Guard account and provides details of the merchant he/she has been shopping with.
  • Next, the shopper indicates which purchase he/she has a problem with.  
  • Then, the shopper explains the nature of the problem and provides Purchase Guard with any supporting documentation.
  • Next, Purchase Guard’s representatives will contact the merchant and negotiate a resolution on behalf of the shopper.
  • Finally, once the shopper is satisfied with the offered solution, the case will be closed and the shopper will be eligible to receive a replacement or full/partial refund, depending on what Purchase Guard can negotiate.                

Purchase Guard’s representatives are well-equipped to resolve all kinds of disputes. The types of disputes they typically deal with can be classified into two buckets: non-delivery of goods and non-conformity of goods.  

Non-delivery of goods means the shopper was charged for a purchase, but never received the product or service that he/she paid for. This is surprisingly common in the world of online shopping and generally occurs due to billing errors or other operational mishaps. 

Non-conformity of goods means the shopper was charged for a purchase, received the product or service that he/she paid for, but the product/service received failed to conform with what the merchant advertised (or what the shopper expected to receive).  

These kinds of disputes are not always black and white. Sometimes the shopper and the merchant disagree on the facts. But when using Purchase Guard, shoppers can be confident that they will have a true professional who represents their interests.     

Purchase Guard’s three main advantages

There are several advantages to working with a third-party service like Purchase Guard. First of all, the Purchase Guard representatives deal with various cases on a daily basis, so they know how to approach a merchant and present a proposed resolution that will be acceptable to both sides. Secondly, Purchase Guard takes on the burden of dealing with the merchant, so the shopper doesn’t need to get into any arguments. And finally, the service is available for free to shoppers who make purchases from Purchase Guard-powered merchants.       

Purchase Guard is currently available for a limited set of merchants, but this set is expected to be expanding significantly over the coming months. If you have a dispute when shopping with an eligible online merchant, it’s worth taking a look to see what Purchase Guard can do for you.