How to Switch Water Supplier for Your Company

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( — July 29, 2021) — Businesses in England and Scotland can now choose who supplies their water, due to deregulation in the market (since 2008 in Scotland and 2017 in England). But because this market is still quite new and because you’re unlikely to have considered switching business water suppliers before, it can be quite confusing and even overwhelming, with no idea where to begin the process. 

That is why in this article we will help you have a better understanding of how to switch water suppliers and help guide you through whether or not you may need a new water supplier.

Why should you switch water suppliers?

There are many reasons why you may want to switch water suppliers. It could be because the water bills don’t reflect your actual water usage, your bills are going up when you feel they shouldn’t, or you operate from multiple locations with multiple meters – which makes it more complicated for you to manage your bills. You may also want to change how you manage your account or you feel you aren’t getting the customer service you deserve. 

These are some of the many reasons why businesses may want to change their water suppliers. Because when you are switching water suppliers, it is not uncommon to be able to reduce your water bills by anything between 10% and 18%, though the location of your premises and the type and volume of services you use will have a significant effect on how much you could save.

How can you save by switching water suppliers?

The first thing you want to do is work out your water usage, looking at your bills to find out just how much water you use and how much you pay for it. Make a note of your annual water usage, your current payment method, your bills and charges information, and your service supply point identification (SPID) number. 

Then look online and find local water suppliers that could help you out and give you a better offer than the one you are currently using. Making the switch at Castle Water and other main retailers couldn’t be easier nowadays. They offer to give you an easy-to-understand bill for all your water services which will make it easier for you to manage your account online.

They can also offer flexible ways to pay which include Direct Debit and Consolidated billing for large and multi-site customers. Remember at the end of the day whether your business is big or small, single or multi-site, make sure you choose the payment option that’s right for your current processes.

Overall, there are many benefits for your business if you choose to switch water suppliers, but the main benefit you may find when switching water suppliers is that realizing how much cost savings you will get through better tariffs with a different water retailer. You may also find that you will enjoy better service levels, which can include improved customer services, accurate numbers toward your billing, and more timely responses to inquiries. We hope you have found this article helpful in getting a better understanding of how you can switch water suppliers and what some of the benefits are when doing so.