A renowned business consultancy specializing in Field Service & Reverse Logistics releases a new report on the importance of emerging installed base platform technology for original equipment manufacturers (OEMs).
The latest launch from Blumberg Advisory Group offers insight into the transition of industrial OEMs from product-oriented to service-oriented companies. The report’s findings include a recent survey of aftermarket service industry operators, combining both quantitative and qualitative feedback from participants.
More details can be found at https://www.blumbergadvisor.com/installed-base-platforms
The newly published white paper is part of Blumberg Advisory Group’s comprehensive collection of thought-provoking analyses and industry-leading commentary for the industrial OEM sector. The article explores the value of reliable installed base data for service market companies, highlighting how many businesses have failed to keep both their customer information and systems up to date over recent decades.
According to Law Insider, an installed base refers to the number of existing end-user customers who are already using a commercial product under a current and valid license. The rise of digital technology has seen data gathering and analytics become an essential part of any successful business, arming companies with information regarding customer satisfaction and options for aftermarket profitability.
The survey revealed that 67% of respondents indicated that the majority of their data resides in a variety of systems, making it harder to access and time-consuming to process. In turn, this compromises useful analysis and near-term growth initiatives. The report suggests there is a clear need among industrial OEMs for a unified, purpose-built, turn-key solution to installed base data management.
Evaluating service costs and an overview of customer accounts and locations are the top two analytics metrics used by surveyed companies. Often, these are the only two data gathering categories that are supported by an OEM’s existing software applications.
The report underlines the importance of an installed base platform – a purpose-built information and analytics solution that gives a comprehensive view of all data regardless of which system it resides in. 87% of surveyed respondents indicated that they are likely to invest in such a system within the next year.
According to the white paper, these installed base platforms enable companies to leverage data points such as customers’ propensity to spend on parts and services, targeted hunting lists for new stock, upgrades, and modifications, and the identification of contract renewal opportunities.
“Companies interested in leveraging the full potential within the Aftermarket should consider implementing an Installed Base Platform,” writes Blumberg Advisory Group. “This platform helps companies obtain richer intelligence and deeper insight into IB to increase revenue, boost profits, and deliver an exceptional customer experience.”
With the release of its latest report, Blumberg Advisory Group affirms its position as a thought-leader in the OEM space, offering critical insight in a period of transition for the industry.
For more information, go to https://www.blumbergadvisor.com/installed-base-platforms
The latest launch from Blumberg Advisory Group offers insight into the transition of industrial OEMs from product-oriented to service-oriented companies. The report’s findings include a recent survey of aftermarket service industry operators, combining both quantitative and qualitative feedback from participants.
More details can be found at https://www.blumbergadvisor.com/installed-base-platforms
The newly published white paper is part of Blumberg Advisory Group’s comprehensive collection of thought-provoking analyses and industry-leading commentary for the industrial OEM sector. The article explores the value of reliable installed base data for service market companies, highlighting how many businesses have failed to keep both their customer information and systems up to date over recent decades.
According to Law Insider, an installed base refers to the number of existing end-user customers who are already using a commercial product under a current and valid license. The rise of digital technology has seen data gathering and analytics become an essential part of any successful business, arming companies with information regarding customer satisfaction and options for aftermarket profitability.
The survey revealed that 67% of respondents indicated that the majority of their data resides in a variety of systems, making it harder to access and time-consuming to process. In turn, this compromises useful analysis and near-term growth initiatives. The report suggests there is a clear need among industrial OEMs for a unified, purpose-built, turn-key solution to installed base data management.
Evaluating service costs and an overview of customer accounts and locations are the top two analytics metrics used by surveyed companies. Often, these are the only two data gathering categories that are supported by an OEM’s existing software applications.
The report underlines the importance of an installed base platform – a purpose-built information and analytics solution that gives a comprehensive view of all data regardless of which system it resides in. 87% of surveyed respondents indicated that they are likely to invest in such a system within the next year.
According to the white paper, these installed base platforms enable companies to leverage data points such as customers’ propensity to spend on parts and services, targeted hunting lists for new stock, upgrades, and modifications, and the identification of contract renewal opportunities.
“Companies interested in leveraging the full potential within the Aftermarket should consider implementing an Installed Base Platform,” writes Blumberg Advisory Group. “This platform helps companies obtain richer intelligence and deeper insight into IB to increase revenue, boost profits, and deliver an exceptional customer experience.”
With the release of its latest report, Blumberg Advisory Group affirms its position as a thought-leader in the OEM space, offering critical insight in a period of transition for the industry.
For more information, go to https://www.blumbergadvisor.com/installed-base-platforms
A renowned business consultancy specializing in Field Service & Reverse Logistics releases a new report on the importance of emerging installed base platform technology for original equipment manufacturers (OEMs).
The latest launch from Blumberg Advisory Group offers insight into the transition of industrial OEMs from product-oriented to service-oriented companies. The report’s findings include a recent survey of aftermarket service industry operators, combining both quantitative and qualitative feedback from participants.
More details can be found at https://www.blumbergadvisor.com/installed-base-platforms
The newly published white paper is part of Blumberg Advisory Group’s comprehensive collection of thought-provoking analyses and industry-leading commentary for the industrial OEM sector. The article explores the value of reliable installed base data for service market companies, highlighting how many businesses have failed to keep both their customer information and systems up to date over recent decades.
According to Law Insider, an installed base refers to the number of existing end-user customers who are already using a commercial product under a current and valid license. The rise of digital technology has seen data gathering and analytics become an essential part of any successful business, arming companies with information regarding customer satisfaction and options for aftermarket profitability.
The survey revealed that 67% of respondents indicated that the majority of their data resides in a variety of systems, making it harder to access and time-consuming to process. In turn, this compromises useful analysis and near-term growth initiatives. The report suggests there is a clear need among industrial OEMs for a unified, purpose-built, turn-key solution to installed base data management.
Evaluating service costs and an overview of customer accounts and locations are the top two analytics metrics used by surveyed companies. Often, these are the only two data gathering categories that are supported by an OEM’s existing software applications.
The report underlines the importance of an installed base platform – a purpose-built information and analytics solution that gives a comprehensive view of all data regardless of which system it resides in. 87% of surveyed respondents indicated that they are likely to invest in such a system within the next year.
According to the white paper, these installed base platforms enable companies to leverage data points such as customers’ propensity to spend on parts and services, targeted hunting lists for new stock, upgrades, and modifications, and the identification of contract renewal opportunities.
“Companies interested in leveraging the full potential within the Aftermarket should consider implementing an Installed Base Platform,” writes Blumberg Advisory Group. “This platform helps companies obtain richer intelligence and deeper insight into IB to increase revenue, boost profits, and deliver an exceptional customer experience.”
With the release of its latest report, Blumberg Advisory Group affirms its position as a thought-leader in the OEM space, offering critical insight in a period of transition for the industry.
For more information, go to https://www.blumbergadvisor.com/installed-base-platforms