Santa Rosa, CA – Hartley and Associates (866-598-0278) announces that its medical answering services have been updated to include 24/7/365 availability. The company has been the trusted partner for many medical centers in the state for more than 30 years.
Providing accessible and responsive call coverage for urgent patient calls, Hartley and Associates have strengthened its technology to continue serving the medical community. The company uses only HIPAA/HITECH-compliant equipment to meet all privacy rules and regulations.
More details can be found at https://hartley-associates.com/industries-served/medical-answering-service
The updated services are in response to the trying times, says the company. Amid the pandemic, more medical institutions need quality service to answer their after-hours calls. Hartley and Associates takes pride in its efficient medical answering packages that offer immediate, accurate, and professional responses.
For the last three decades, the company has earned a reputation for being the preferred vendor for many large medical groups and hospitals. Apart from its experienced team of responders, Hartley and Associates also use state-of-the-art technology to provide customized service with personalized care for each call.
The goal is to remove redundant backup systems to deliver on-the-spot responses to urgent medical calls. This is particularly important during a health crisis. According to the latest medical data, more people prefer to call a hospital for their medical concerns to practice social distancing.
However, due to the nature of their concerns, some patients may call past regular working hours. These individuals may need immediate assistance – and only one that a human may provide.
This is what Harley and Associates offer. With its improved medical answering services, its team screens calls and only contacts the client or dispatches services for true emergencies according to their protocols.
Driven by its desire to build excellence through patient-centered care, the company offers its services at competitive prices. The new packages are not limited to after-hour calls. Harley and Associates also provide assistance for medical teams that have to go to business meetings or are unavailable for a certain time.
As a completely outsourced professional company, medical centers do not have to worry about overhead costs, such as finding, hiring, and training new staff. Once engaged, Harley and Associates immediately provide virtual receptionist services.
These services are recommended for anyone needing to respond quickly to urgent calls.
Interested parties can find more information by visiting https://hartley-associates.com/industries-served/medical-answering-service